Pay and get paid fast with PayID^®

Frequently Asked Questions

• What is a PayID?

  A PayID can be your mobile number and customers with business profiles can also register an ABN PayID.  It's like an easy to remember alternative for your BSB and account number. It's unique to you and your eligible bank account. It won't replace your BSB and account number which will stay exactly the same.
• With PayID, does this mean I won't need my BSB and account number anymore?

  BSB and account numbers can still be used. PayID is just an alternative way to direct a payment to a bank account much more simply.
• How will I use an eligible PayID to receive payments?

  After you've created a PayID using your mobile number (or ABN for business customers) and it's been activated, you can start giving your mobile number or ABN to people who need to pay you. It takes just minutes for your PayID to be activated. When they go to pay you with it, they’ll see your PayID name displayed. The funds will be directly deposited to the account you linked to your PayID.
• How do I make a payment to a PayID?

  Simply enter the recipient's registered mobile number, email address, phone number, ABN (which includes  ACN, ARBN and ARSN) or Organisation ID when you make an online payment.
• How many accounts can I link my PayID to?

  Your PayID is a unique identifier which can only be linked to one eligible bank account in your name. 

  However, if you have more than one mobile number, each may be able to be created as a unique PayID for each unique Internet Banking profile. For example, you can use one mobile number to create a PayID for your personal account and use the other mobile number to create a separate PayID with your business profile to link to your business account.
• How do I create a PayID?

  A PayID is created by linking your mobile number (or for business customers, ABN) to an eligible St.George bank account.

  From the Mobile Banking App, login in and select Services > Manage my PayID details

  From a Desktop, login to Internet Banking and select Transfer, payments & BPAY > Manage my: > PayID

  or My details & settings > My Information > PayID

  Note: In order to register for a PayID that links to one of your business accounts, you will need to be logged into Internet Banking using your Business profile.
• What is Osko®?

  Osko by BPAY® is a near real-time payment. The service is built on the New Payments Platform and enables faster payments to a PayID linked to an eligible account or a BSB and account number. You will see the transaction appear as Osko when you make or receive an Osko Payment.
• Is PayID safe and secure?

  Yes. Payments to PayIDs can only be made through Internet and Mobile Banking and are subject to St.George’s near real-time, fraud screening and detection and covered by St.George Secure.
• Do I need to do anything to get ready to be able to use PayID?

  Make sure the mobile number and/or ABN we have on our records is current.

  Then to create your PayID, from the Mobile Banking App, login in and select Services > Manage my PayID details. From a Desktop, login to Internet Banking and select Transfer, payments & BPAY > Manage my: > PayID or My details & settings > My Information > PayID.

  Note: In order to register for a PayID that links to one of your business accounts, you will need to be logged into Internet Banking using your Business profile.
• What is the New Payments Platform?

  The New Payments Platform is a centralised platform that facilitates near real-time clearing and settlements of payments between 110+ participating Australian financial institutions.

  St.George is connected to the New Payments Platform that helps make payments faster, simpler and smarter in Australia.
• Do I need to do anything to get ready to be able to use Osko®?

  Eligible accounts will be able to receive Osko Payments without any action from you.
• Are there fees for using Osko® or PayID?

  There are currently no fees associated with the use of PayID or Osko® Payments in Internet Banking.
• Can I opt out of receiving Osko payments?

  There is no option to opt out of receiving Osko payments.
• What types of payments can be sent as Osko payments?

  A payment can be sent as an Osko payment if:

  • It's a single payment
  • It's made from an eligible account
  • You have sufficient available funds
  • The recipient has an eligible account at a participating financial institution
    
  • The payment is dated for today (not future dated or recurring)
• What are the transaction limits for Osko payments and payments to PayIDs?

  Osko payments are subject to available funds and are included within your St.George Internet Banking Daily Transfer Limit. Osko payments to PayID are also limited to $5,000.
• Can I make international payments with Osko®?

  No, Osko is only available for AUD transactions within Australia.
• Which financial institutions offer NPP services?

  For a full list of participating financial institutions and their services, visit www.nppa.com.au/consumers.
• If an account at another financial institution cannot accept faster payments, what happens?

  If an account cannot accept faster payments, we will try to send the payment another way using the current payment channels.
• How will I know I've received a near real-time payment?

  If the payment is made in near real-time, Osko or the Osko logo will appear next to the transaction in Online Banking.
• Which consumer accounts are eligible for Osko® payments and linking to a PayID®?

  Complete Freedom
  Complete Freedom Offset
  Concession Account
  DIY Super Direct Saver*
  DIY Super Saver*
  Express Saver*
  Incentive Saver*
  Investment Cash Account*
  Maxi Saver*
  Portfolio Loan - Cheque*
  Portfolio Loan*
  Retirement Access Plus
  Retirement Access Plus – Cheque

  * These accounts are only eligible for inward Osko payments i.e. you can only receive Osko payments to these accounts; you can't make Osko payments from these accounts.
• Which business accounts are eligible for Osko® payments and linking to a PayID®?

  Business Access Saver
  Business Cheque Plus
  Business Loan Variable
  Business Maximiser
  Business Umbrella Investment Loan
  Call Deposit
  Cash Management
  Commercial Line Of Credit
  Commercial Loan Variable
  Commercial Money Market
  Commercial Overdraft
  Freedom Business
  Fully Drawn Advance*
  GST Provision
  Law Society Statutory
  Law Society Trust
  Other Trust
  Regulated Trust
  Society Cheque
  Standby
  Statutory Trust 

  *These accounts are only eligible for inward Osko payments i.e. you can only receive Osko payments to these accounts; you can't make Osko payments from these accounts.
• Can I only make an Osko Payment to a PayID?

  No, Osko^® Payments can also be made to a BSB and account number.
• How can I verify that a PayID belongs to the correct payee?

  When making a payment to a PayID, the PayID name will be displayed letting you verify the payee before confirming the payment.
• How will I know who I can pay?

  The best way to find out who you can pay using Osko® and PayID is to check with the person or business you are planning to make a payment to.
  
  Ask these questions:

  • Are they with a participating bank?
  • Do they have an eligible account?
  • Have they registered a PayID?
• How do I transfer my PayID?

  To transfer a PayID that you created with another financial institution to St.George , you will need to start the process with the other financial institution.

  1. Ask them to put your PayID into a Transfer state
  2. Then go to the St.George Mobile Banking App, login to Mobile Banking and select Services > PayID

  
  Or on a desktop, login to Internet Banking and select
  Transfer, payments & BPAY > Manage my: > PayID
  or
  My details & settings > My Information > PayID

  To transfer a PayID created with St.George to another financial institution, contact our Help Desk on 13 33 30 .

  1. Ask us to put your PayID into a Transfer state
  2. Then contact the other financial institution to complete the transfer

  
  Until the transfer is completed Osko Payments to your PayID will be directed to your account with us.

  If the transfer does not complete within 14 days, it will expire and your PayID will remain linked to your St.George account. You can request us to transfer your PayID again at any time.

  Once your PayID has been successfully registered at the other financial institution, payments to your PayID will no longer be received into your St.George account.
• How do I know if a payment is received to my PayID?

  If a payment was sent to your PayID, the details of the deposit will display your PayID and PayID name.
• What name is displayed to people paying my PayID?

  Your PayID name will be your first and last name (for personal customers) and/or your registered business entity name (for customers using their business profile). This will be shown to you at the time you create your PayID.

  There isn't an option to change the name displayed.

  If you don't wish for your name to be displayed, you can still be paid in near real-time to your eligible account without registering a PayID.
• Is my PayID going to be automatically created?

  No, you will need to create your PayID within St.George Internet Banking on a desktop or from the St.George Mobile Banking App.
• What can I use as my PayID?

  You can use your mobile number to create your PayID. Customer with business profiles can also register an ABN PayID. (In order to register for a PayID that links to one of your business accounts, you will need to be logged into Internet Banking using your Business profile.) 
• What happens if I don't have a Secure Code?

  If you haven’t provided us with your mobile number, please call us on 13 33 30  from Australia or +61 2 9155 7850 from overseas.
  
  If we have a mobile for you on file, you can register for a St.George Secure Code:
  
  From the Mobile Banking App, go to Self serve > Security and access > SMS code and token.
  
  From Internet Banking, go to Services & preferences > Preferences > Security.
  
  If you are a Personal customer using a token, you will need to call us to switch to a St.George Secure Code.
• What happens if my mobile number or ABN changes?

  Call us on 13 33 30 to close your PayID and update your Secure Code number or ABN on our records.

  You will then be able to create a PayID with your new details.
• Which accounts can my PayID be linked to?

  When creating your PayID, you will be able to select from eligible accounts to link to your PayID. You can only link your personal PayID to accounts in your name or link your business PayID to accounts where the business has ownership.
• How do I stop payments to my PayID or deactivate my PayID?

  To temporarily stop payments to your PayID: contact us on 13 22 66 to lock your PayID. You can then call us back and ask us to unlock it when you are ready to use it again.

  • As we monitor PayID usage to manage misuse and fraud, we may lock your PayID if we reasonably suspect misuse of your PayID or use of your PayID to procure payments fraudulently. We may also lock your PayID if your linked account can no longer receive payments. In these circumstances your ability to unlock the PayID may be restricted.

  To permanently stop payments to your PayID and de-activate it: contact us on 13 22 66 to close your PayID.

  • Once your PayID is closed, you will no longer be able to receive payments to it – but you can still receive fast Osko payments to your eligible BSB and account number.
  • Once closed, you can create your PayID again anytime with a participating financial institution.
  • As we monitor PayID usage to manage misuse and fraud, we may close your PayID if it is involved in a PayID Registration Conflict and the PayID has been inactive for at least 6 months or you are not able to demonstrate authority to use it. We may also close your PayID if you de-register from online banking.
• Why I can’t link my PayID to an account I have authority to use?

  A PayID should represent the owner of the account it is linked to, which ensures your payer is paying to the right account.  Authority to use access is not defined as ownership of the account, so you are not able to link a PayID to it.
• Why did my PayID close without prior notification?

  To ensure account maintenance integrity, where we have identified an inconsistency between the PayID with the profile of the relevant customer, we have an obligation to close the PayID.
• What do I do if I make an incorrect PayID® or Osko® payment?

  You can request a payment recall or trace on your PayID and Osko payment through Internet Banking or the St.George App. 

  A payment recall is where we try to get the money back in the instance where a payment has been made to the incorrect account or a duplicate payment has been made. A payment trace is where we find the account the money has been paid into in the instance where a payee says they have not received the payment.

  We cannot guarantee that a payment recall will be successful as it is dependent on several factors including the receiving bank agreeing to return the funds. 

  After submitting a payment recall or trace request, we typically have an outcome within two weeks although in some cases it may take up to four weeks. 

  How to submit a payment recall or trace request 

  1. Logon to Internet Banking or the St.George App
  2. Click on the transaction you would like to recall or trace
  3. Scroll down and click on Report this transaction
  4. Answer all the questions, when you are finished click Submit.