Frequently Asked Questions

Yes, you must register to use WinTrade.

• Import Letters of Credit
• Import Collections
• Export Letters of Credit
• Export Collections
• Trade Finance
• Reporting
• Administration - user profiles.

WinTrade Trade Finance is an online, secure application that enables you to electronically apply for Trade Finance. See our User Guide for a step by step guide on how to request a Trade Finance TT.

There is no service fee for using WinTrade.

To ensure the security of your personal information, St.George utilises encryption technology. When you follow a link to another site which does not utilise this level of security, St.George suspends your WinTrade session. Therefore, you will need to re-authenticate in order to return to the secure environment.

You can access the detailed User Reference Guide from the User Guide link once you sign in to WinTrade. A quick reference guide and an online learning module with interactive demonstrations are also available.

If you still require assistance in using WinTrade products and services, please contact your nominated Senior Negotiation Officer.

When you sign in to WinTrade, a secure session will be established between you and the bank, using 128-bit encryption, which protects your information from unauthorised access. You will not be able to sign in to WinTrade unless your browser supports full 128-bit SSL (Secure Socket Layer) encryption.

To ensure the highest level of security, user PCs must be running Internet Explorer 7.0 and above to access WinTrade.

Although your organisation is protected by St.George's security technology, security is a responsibility that we share with you. There is a range of preventative measures you can take to help protect your organisation's data and finances.

For added security your WinTrade session will time out after 30 minutes of inactivity and you will need to re-authenticate to continue using the system.

In order to make the WinTrade application easier to use for all customers who have this facility, we've developed a number of accessibility features within the current limitations of the software. We will continue to work on ways to make the application compatible with a variety of assistive technologies such as screen readers, screen magnifiers, voice recognition systems and other special devices.

The changes we have made, and will continue to work on, should assist WinTrade customers with disabilities to have better access to the WinTrade platform and make it easier for them to use.

We have invited an expert on website usability and accessibility, who advises corporate and government clients throughout Australia, to work with us on improving the accessibility of WinTrade. He has undertaken a review of the WinTrade application and has assisted in determining ongoing priorities.

Should you or any of your employees experience accessibility issues with WinTrade please contact St.George so we can work with you and seek to overcome any challenges or provide an alternative process until accessibility issues are addressed.

Contact St.George Trade Services & Operations on 1300 550 244

To add a new user to the system, please contact your international service representative.

All WinTrade users must have undergone the identification verification process prior to being provided access to the system. Your Trade Finance Manager will be able to assist you with this process.