Verifying your authority on your child’s account

To keep the account secure and to safeguard money in the account, it’s important we identify all signatories in person before giving access. 

No, it’s not necessary to bring your child/the account holder with you if they are under the age of 14. Just make sure you bring the required documents.

You’ll need to bring the following documents with you.

1. Your ID  (PDF 845KB)
2. Your child’s/the account holder’s ID 
3. One of the following document/s to identify you as the child’s parent / guardian. 
   • Birth certificate (indicates child’s birth parents)
   • Enduring Power of Guardianship (indicates child’s legal guardian)
   • Your Medicare Card + Photo ID (indicates relationship of child to parents)
   • Australian Citizenship Certificate (child listed in parent’s certificate)

If you’re a grandparent, please bring the account holder’s birth certificate.

If you’re unable to provide the required documents, please bring any other government-issued documents into branch with you and we can assess them on a case-by-case basis.

You have 45 days from the date of the letter we sent you to add yourself as a signatory. We’ll send you a reminder to visit us in a branch and complete the process during this time.

If you're unable to visit us in branch by the date required, we’ll need to place some restrictions on the account(s) (for savings and transaction accounts, deposits can still be made to the account(s), but access to withdraw the funds will be restricted. For term deposits, you will need to be verified as a signatory so you can provide instructions on your child's behalf at maturity if you wish to withdraw or provide new roll-over instructions). You can have these restrictions removed once you're able to visit us in a branch and complete the required steps.

For savings and transaction accounts, deposits can still be made to the account(s), but access to withdraw the funds will be restricted. For term deposits, you will need to be verified as a signatory so you can provide instructions on your child's behalf at maturity if you wish to withdraw or provide new roll-over instructions.

We are required by law to verify the identity of our customers, including signatories and third parties. We are unable to provide the required services if the required steps are not completed.

We’ll require a signatory to be verified for all account holders under 14 years old on the account. If you’re not the parent/guardian for these account holders, please ensure that the appropriate parent/guardian visit the branch to add themselves as a signatory to the account.