For assistance that never sleeps
Your 24/7 Virtual Assistant Georgie, is here to easily and securely help with your everyday banking questions.
Get to know Georgie
Georgie is our virtual assistant available 24/7 in your St.George App and Internet banking to answer your everyday banking questions. Georgie can give you instant support online, so you don’t need to call us or visit a branch.
Simply type in your question, and Georgie will help guide you.
How Georgie can help?
“How do I dispute a transaction?”
Georgie can help you identify your purchases by guiding you to Look Who's Charging in the St.George App.
"How do I update my details"
If you need to update your contact details, Georgie is here to help.
“How do I report my card as lost?”
If you've lost your card, want to lock it temporarily or need to replace it, Georgie can guide you.
"I want to activate my card"
For Internet Banking and St.George App features, Georgie is here to help.
Where to locate Georgie?
In the St.George App
- Logon to the St.George App
- Tap 'Contact us' from the bottom navigation bar on the home screen
- Tap 'Chat now' in the bottom right corner. Georgie will be available to you 24/7
- To resume a chat, tap on the chat bubble
In Internet Banking
- Logon to Internet Banking
- Select 'Contact us' from the bottom navigation bar on the home screen
- Select on 'Chat now' in the bottom right corner. Georgie will be available to you 24/7
- To resume a chat, select on the chat bubble
Download the St.George App
Keeping your data safe
Your conversation with Georgie is secure and your personal information protected at all times. More information:
How we protect you
FAQs
Georgie can help you within Internet Banking or the St.George App with a range of service questions, such as “How do I dispute a transaction”, “How do I update my details”, “How do I report my card as lost?” or “I want to activate my card”.
Once you’ve asked your question, Georgie will provide you with a link directing you to where you can complete what you need to do.
Important information
Read the St.George Internet and Phone Banking Terms and Conditions (PDF 708KB) at stgeorge.com.au before making a decision and consider whether the product is right for you.
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