Auto Finance FAQs

Find the answer to your frequently asked question

• How do I change my Direct Debit account details?

  Existing Direct Debit: If you have an existing direct debit agreement and want to change the BSB and the Account number please call us on 1300 301 315 with your auto finance account number.  

  New Direct Debit: If you are requesting a new direct debit agreement and you do not have one set up presently, please download and print a direct debit form here.

  You can email the completed and signed direct debit form to carfinance@stgeorge.com.au  or mail to: 

  Reply Paid R1843
  Royal Exchange
  NSW 1225
• What are the operating hours of the Auto Finance Team?

  Monday – Friday 8.30am – 5.30pm AEST.
• Can I sell my car while it is still under finance?

  Your car is held by St.George Finance as security for the term of your finance. If you wish to sell your car, your account needs to be paid out in full at or before time of sale.  The St.George Auto Finance Portal gives you 24/7 access to your account details, at your convenience.

  Once registered, you can logon and request a payout quote, view your account details, see your transaction history, and obtain a description of your car on finance. Click here to  logon or  register (first time user). To get help setting up your portal access or for other questions you can call us on 1300 301 315.
• Is comprehensive insurance required for my Auto Finance account?

  Yes, at all times comprehensive insurance is required on the secured vehicle throughout the term of your Auto Finance account.
• How do I see my transaction history?

  The St.George Auto Finance Portal gives you 24/7 access to your account details, at your convenience.

  Once registered, you can logon and see your transaction history, request a payout quote, view your account details, and obtain a description of your car on finance.

  Click here to  logon or  register (first time user). To get help setting up your portal access or for other questions including requesting a statement you can call us on 1300 301 315 Monday – Friday 8.30am – 5.30pm AEST.
• Where can I read up on the Terms and Conditions that apply to my Auto Finance account?
  Please contact St.George Auto Finance on  1300 301 315, 8:30am – 5:30pm (AEST) Monday – Friday to organise a copy of the Terms and Conditions to be sent to you.
• How can I find out when my residual (balloon payment) is due and how much it is?
  The St.George Auto Finance Portal gives you 24/7 access to view your residual (balloon payment) due date and how much it is. To get help setting up your portal access or for other questions you can call us on  1300 301 315 Monday – Friday 8.30am – 5.30pm AEST.
  

  If you are looking for a new Personal Car loan contact St.George Personal Loans or if you are seeking business vehicle finance contact St.George Equipment Finance.
• How do I update my contact details?
  Please call us on  1300 301 315 Monday – Friday 8.30am – 5.30pm AEST to update your contact details.
• How do I organise a payout figure?

  The St.George Auto Finance Portal gives you 24/7 access to your account details, at your convenience.

  Once registered, you can logon and request a payout quote, view your account details, see your transaction history, and obtain a description of your car on finance.

  Click here to  logon or  register (first time user). To get help setting up your portal access or for other questions you can call us on  1300 301 315 Monday – Friday 8.30am – 5.30pm AEST.

  If you are looking for a new Personal Car loan contact St.George Personal Loans or if you are seeking business vehicle finance contact St.George Equipment Finance.
• What are the bank details to make a manual payment to my loan/lease?
  BPAY Biller Code: 969964 Reference: Auto Finance loan account number excluding the first 0 or 00. Please note that any manual payments made will not alter any existing direct debit arrangement you have in place, and you will need to call  1300 301 315 if you need to change/stop these payments.