Best practice guides

Best practice guides developed by Visa

A number of guides have been developed by Visa which identify best practices in the industry. These are designed to provide you with information to help you improve your business.

• Best practices for electronic commerce
• Best practices at the point of sale
• Transactions where credit card is not present

Best practices for electronic commerce

Security is a key consideration for all areas of any ecommerce business. The Electronic Commerce Risk Management Merchant Best Practices Guide developed by Visa identifies best practices associated with the following areas of an ecommerce business:

• Ecommerce start up strategies
• Website content
• Sales functionality
• Card acceptance practices
• Website tracking and analysis
• Fraud prevention and detection
• Data security
• Chargeback handling and loss recovery

Download Visa's Electronic Commerce Risk Management Merchant Best Practices Guide.

Best practices at the point of sale

There are a number of ways in which you can protect yourself and lower your risk when accepting point of sale transactions. The Point of Sale Procedures Merchant guide developed by Visa provides you with information on how to:

• Accept Visa cards
• Identify Visa cards
• Authorise Transactions
• Avoid and reduce problems which may arise

Download Visa's Point of Sale Procedures Merchant Guide.

Transactions where credit card is not present

Although processing a transaction without sighting the customer card can be risky, Visa has developed a guide on Card Not Present Transactions Merchant Guide which outline the procedures you can follow to help protect you and minimise your risk.

This guide contains information on:

• General procedures
• Authorisation of transactions
• Things to consider regarding the delivery of goods or services
• Keeping documentation
• Processing transactions correctly

Download Visa's Card Not Present Transactions Merchant Guide.