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Key opportunities
We are always looking for talented people to join our business in a number of roles, whether it be in our business banking and wealth divisions, corporate areas or branches. Find out more about some of our key opportunities by clicking on the videos below to hear what a ‘Day in the life’ of our people is like and by reading more below:
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Customer Service Officers
Contact Centre Consultants
Assistant Branch Managers
Branch Managers
Lenders
Financial Planners
Account Executives
Relationship Managers
Customer Service Officers
Customer Service Officers have a dynamic and varied role as the 'face' of St.George within our branches. Your primary responsibility is to meet, and where possible exceed, the needs of every customer by offering products and services that meet that customer's changing needs.
In this challenging role you will process customer transactions, as well as manage such diverse products as traveller's cheques, credit cards, insurance and investment products. You will also assist our customers with their enquiries on a broad range of topics - from statements to Internet Banking. Customer Service Officers also play a vital role in referring customers to our specialised staff, such as Financial Advisers and Loans Managers.
It is our policy to promote staff from within wherever possible. The Customer Service Officer role offers excellent career progression opportunities into sales and lending positions, branch management and telemarketing, as well as into such diverse areas across the St.George Group as Finance, Treasury, Marketing, Human Resources and Information Technology.
St.George provides a comprehensive four week training program for Customer Service Officers combining classroom and on the job instruction. We also provide a corporate wardrobe which all Customer Service Officers are required to wear.
Hours Of Work
Customer Service Officer positions can be permanent (full-time, part-time or relief) or casual.
Full-Time staff are employed to work 75 hours per fortnight. The hours for Part-Time staff vary according to the location and position, and are usually spread over 5 days.
Casual staff are employed on an 'on-call' basis to cover staff leave. You need to be available for all of the branch opening hours (see below). Casual employees are not guaranteed a set number of hours.
Our working hours range from 8.45am to 5.15pm. Some branches are open on Saturday morning, with working hours from 8.45am to 12.15pm.
Selection Criteria
We are looking for motivated staff who are customer-focused and have previously worked in a sales and service-driven environment. Banking experience is not essential. The attributes that most often lead to success as a Customer Service Officer are integrity, patience, tolerance, team focus, high energy and motivation. You must also be able to learn quickly and to 'think on your feet'. Strong problem-solving and decision-making skills, as well as computer literacy, are essential.
Please note: To apply you must be an Australian citizen or permanent resident.
Contact Centre Consultants
Contact Centre Consultant Our Customer Contact Centres won the National Service Excellence Award* for a second year in a row. It’s great for our customers because they know that friendly service and advice is only a phone call away. And great for our people too because they enjoy being a part of a talented team with great support to call on. Contact Centre Consultants act as the first point of contact for customers and handling a variety of incoming calls from enquiries through to providing information on products and services. Spotting opportunities to cross-sell products and generate leads or referrals for other areas of the bank is also key to your success. Offering four weeks hands-on training along with ongoing coaching along the way. We have clear career pathing programs so you can develop and grow within our business.
Hours Of Work
Contact Centre Consultant positions can be permanent full-time (37.5 hours per week) or part-time (25 hours per week).Our contact centre operates 8am to 9pm; 7 days a week.
Selection Criteria
We are seeking customer focused staff who are willing to go above and beyond to achieve customersatisfaction. Ideally you will have previous experience working in a customer focussed role including call centre and retail however banking experience is not essential. You will enjoy working in a team environment to achieve set targets.
Assistant Branch Managers
- A key leadership role
- Empower your team
- Great career development opportunity
As an Assistant Branch Manager you will work with the Branch Manager to lead and grow the business through the development of new opportunities in your local community. In turn you are expected to empower your team to deliver a great customer experience.
You will report into a Branch Manager and your role will involve risk and compliance support to the business, team leadership, relationship management and customer service. This will include leading a team of Customer Service Officers– providing appropriate support and training for these individuals to go beyond expectations, working to growth financial targets and building relationships with key customers to enhance our relationships.
An excellent remuneration package will be offered to people with a depth of experience and passion for making the branch a business of their own.
Hours of Work
Assistant Branch Manager roles are predominatly permanent full time positions
Selection Criteria
We are looking for candidates who have experience in a supervisory or management role in a service environment i.e. financial services, retail or hospitality. Alternatively, you will be in a Senior Customer Service role looking for the next step in your career. Essential to your success is excellent organisational skills and outstanding customer service skills.
Branch Managers
- A leadership role
- Develop your business
- Empower your team
As a Branch Manager you will be empowered to lead and grow “your” business through the development of new opportunities in your local community. In turn you are expected to support your team to deliver a great customer experience.
Your role will involve people management, financial accountability, relationship management and exceptional customer service. This will include managing a team of Customer Service Officers & Customer Service Specialists – providing appropriate support and training for these individuals to enable them to exceed expectations; managing the profit and loss whilst working to growth financial targets. You will build relationships with key customers to enhance their experience of St.George.
An excellent remuneration package will be offered to people with a depth of experience and passion for making the branch a business of their own.
Hours of Work
Branch Manager roles are predominatly permanent full-time positions.
Selection Criteria
We are looking for candidates who have experience in a management role in a service environment ie. financial services, retail or hospitality. Essential to your success is business acumen and outstanding people management capabilities.
Lenders
- We off a variety of branch based and “mobile” positions
- Excellent bonus structure
The St.George lending team provides excellent opportunities for sales focused, performance driven individuals to work in a dynamic and sales driven environment.
In joining our team you will bring a strong sales and service record, gained through developing and maintaining high value relationships with your customers. The ability to identify new business opportunities while seeking to improve your branch or area performance is key to this role.
Hours Of Work
Lending positions are generally permanent full-time, at times we offer part-time roles and flexible working hours.
Selection Criteria
You will bring a proven sales record and knowledge of the personal banking market, ideally from within a branch or “mobile” environment, and the desire to exceed targets. With the support of a local team, you will have the drive to secure new customers and your initiative and tenacity will drive your success.
This role offers exceptional financial opportunities with an uncapped bonus.
In return we will provide you with excellent career development and training.
Financial Planners
St.George Financial Planners provide exceptional customer service to all clients to ensure customer loyalty and satisfaction.
We recruit people at a variety of levels as Financial Planners. They provide financial advice to clients through a number of different channels:
- Contact centre – over the phone;
- Retail - Face to face in a branch environment;
- Business development – generating referrals through referrals and networks
- Private Bank – high net worth clients
- We provide ongoing training and development to ensure a career path is mapped for the right individual.
Hours of Work
Flexibility is required depending on client demands.
Selection Criteria
St.George seek customer focussed Financial Planners who are wanting to make a difference for a client’s financial future. To be a Financial Planner you will have completed Diploma Financial Planning modules 1-6 (minimum) and have some experience providing financial advice to clients.
Account Executives
Account Executives are responsible for assisting a Relationship Manager in the development and management of a portfolio of Corporate & Key Client relationships within our Institutional and Business Bank (IBB). The roles sit within our Corporate middle-markets specialist business banking teams, and are natural stepping-stones into Account and Relationship Management roles.
Account executives have a dual focus: the preparation of complex credit submissions, and assisting with the daily management of their Relationship Manager’s portfolio of clients. Day-to-day tasks include assisting with preparation of credit proposals, analysis of business financial statements, maintenance of files and computer records, dealing with panel solicitors and valuers and attending to customer enquiries. Whilst Account Executives are not expected to introduce new clients, there is an expectation they will possess the ability to identify potential business opportunities amongst existing customers and engage with our clients to expand the solutions we provide.
The Account Executive role allows for development and career progression as you work closely with Relationship Managers at developing client management and technical skills.
Hours of work
Flexibility is required depending on client requests and varying business demands.
Selection Criteria
A proven background in financial/credit analysis of Corporate/Commercial lending proposals and the ability to structure credit submissions and deal with clients regarding their banking requirements are essential for this role.
Intimate knowledge of the local Australian banking environment and strong verbal and written business communications skills are also keys to this role. Tertiary qualifications in business/finance will stand you in good stead in this role. Account Executives must be self-motivated and have the ability to complete administration tasks, as well as the ability to work to deadlines without compromising accuracy. You will be an articulate and professional communicator with experience gained within a business banking environment. A strong focus on teamwork and providing exceptional client service is imperative.
Please note: To apply you must be an Australian citizen or permanent resident.
Relationship Managers
Relationship Managers are provided with an exciting range of career opportunities within our Institutional and Business Bank (IBB). The roles are within our growing specialist business banking teams. St.George Relationship Managers are directly responsible for the accounts in their own portfolio of commercial clients, including the credit quality and profitability of each connection. Relationship Managers establish, implement & execute strategic plans for corporate industry verticals including (but not limited to) Professional Services, Aged Care, Accommodation and Manufacturing.
Our Relationship Managers are focused on driving sales growth across the Corporate middle-markets space, whilst managing an acceptable level of credit risk and improving the profitability of an existing portfolio of assets and liabilities from commercial and professional clients. There is also a strong focus on developing the portfolio by acquiring new customers that fit the Corporate & Key Customers segment. Our Relationship Managers are recognised as a credible industry specialist you are capable of managing high-worth stakeholder relationships. St.George Relationship Managers bring a proven record of success in the Corporate arena and have knowledge of and existing networks in the industry.
St.George provides ongoing product and client service training while focused on career development.Hours Of Work
Flexibility is required depending on client requests and varying business demands.
Selection Criteria
IBB is a high performance culture. Our Relationship Managers need to display a proven track record managing and developing a portfolio of commercial banking clients. You will possess the ability to analyse business financials, have proven experience writing complex credit proposal, have proven technical knowledge of a range of business banking products and have strong commercial acumen.
The ability to manage existing clients while developing new networks and sourcing channels is essential. Knowledge of the domestic banking environment, combined with industry networks, are highly sought after. A strong focus on teamwork and providing exceptional client service is imperative.
Please note: To apply you must be an Australian citizen or permanent resident.
